Returns Policy for Clean Cat Litter Box

At Clean Cat Litter Box, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help with a simple and straightforward return process.

Eligibility for Returns

• Return Window: You may return any eligible item within 30 days of receipt.
• Condition: Products must be in their original condition, unused, and in the original packaging. This ensures they can be safely restocked and are suitable for future customers.

Non-Returnable Items

Certain items, such as final sale products or personalized items, may not be eligible for returns. If you are unsure whether your item qualifies, please contact us at [email protected] for assistance.

How to Initiate a Return

1. Contact Us: Email [email protected] with your order number and reason for return. Our support team will provide you with instructions and an authorization number if your item is eligible.
2. Shipping the Return: Pack the item securely in its original packaging and include any provided authorization details. You are responsible for the cost of return shipping unless the item was received damaged or defective.
3. Refund Processing: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5-7 business days. You will receive an email confirmation once the refund has been processed.

Exchanges

If you need a different item or model, please let us know, and we can assist with an exchange if available. Standard return policies apply, and a new order will be processed for the exchanged item.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, please contact us immediately at [email protected] with a description and photos of the issue. We will work to resolve the matter by offering a replacement or refund at no additional cost to you.

Our goal at Clean Cat Litter Box is to make every transaction positive, and we’re here to assist with any questions or concerns about our returns process. Thank you for choosing us for your pet care needs!